Privacy Notice
Thank you for visiting swhyu.com (the "Website"). We value the privacy of our customers and visitors and are committed to handling personal information responsibly when you browse our Website, place an order, communicate with us, or otherwise use our services.
This Privacy Policy explains the categories of information that may be collected from or about you, the purposes for which such information may be used, the circumstances in which information may be shared, and the choices available to you regarding certain uses of your personal information. The Website and its related features, functions, and services are collectively referred to in this Privacy Policy as the "Services".
By accessing or using the Services, you acknowledge the practices described in this Privacy Policy, including that personal information may be transferred to, processed, or stored in the United States, Canada, Hong Kong, or other locations where service providers supporting the Services operate. If you do not agree with this Privacy Policy, please discontinue use of the Services.
Q: What information may we collect?
A: We may collect information from or about you through several methods, including the following:
Information you provide directly: We may collect information you provide when you use the Services, place or attempt to place an order, communicate with customer service, subscribe to communications, participate in a survey, submit a review, take part in a promotion, or otherwise interact with the Website.
When you shop with us, information collected may include details reasonably necessary to process the transaction, such as your name, contact information, shipping information, billing address, order details, and payment-related information.
Information concerning another person: If you provide information about another person in connection with an order, gift, delivery, or other feature of the Services, we may receive information such as that person's name, telephone number, email address, or shipping address.
Information collected automatically: When you visit or interact with the Website, we or service providers supporting the Website may use cookies, pixels, log files, JavaScript, web beacons, and similar technologies to collect technical and usage information. This may include your IP address, browser type, operating system, device type or identifier, pages viewed, links selected, referring pages, time spent on the Website, return visits, interactions with emails, and other browsing or usage information.
This information may be used to operate the Website, remember preferences, understand how visitors use the Services, evaluate Website performance, improve the shopping experience, and provide advertising or content that may be more relevant to users.
Information from third-party sources: We may receive information from third parties where permitted, including information used to supplement, verify, or update information already associated with your interactions with the Services. Information may also be received when you choose to interact with the Website through a third-party service, subject to the settings and privacy practices of that service.
Combined information: Information obtained through different interactions, devices, online sources, offline sources, or third parties may be combined where appropriate for the purposes described in this Privacy Policy.
Analytics and advertising information: Third-party analytics, advertising, and measurement technologies may be used to understand Website traffic and usage, measure the effectiveness of advertising, improve content and Services, and provide advertising that may be more relevant to users. Such providers may use cookies, pixels, tags, log files, or similar technologies in accordance with their own privacy practices.
Q: What choices do I have regarding cookies and tracking?
A: Cookies and similar technologies may be necessary for certain Website functions. Depending on your browser, device, and location, you may be able to manage or restrict cookies through your browser or device settings.
Strictly Necessary Cookies – These cookies support core Website functions such as navigation, account functionality where available, maintaining session information, and managing shopping-cart activity.
Performance Cookies – These cookies help measure how visitors interact with the Website, including which pages are visited and whether technical issues occur. Information may be evaluated in aggregate to improve Website performance.
Functionality Cookies – These cookies allow certain selections or preferences to be remembered, such as location, language, currency, or other Website settings where applicable.
Targeting Cookies – These cookies may be used to provide advertising based on interests, measure advertising effectiveness, and help prevent irrelevant or repetitive advertising. They may be placed by us or by advertising partners.
Some browsers provide "Do Not Track" or similar signals. Because there is not a single universally accepted standard for responding to such signals, the Website may not respond to every browser-based tracking preference or header.
You may find additional information about managing interest-based advertising and cookies through the Network Advertising Initiative at http://www.networkadvertising.org/managing/opt_out.asp and the Digital Advertising Alliance at www.aboutads.info/choices.
Information about Criteo advertising choices is available through the Criteo Privacy Policy at www.criteo.com/us/privacy-policy.
If you would like to prevent information from being used by Google Analytics, Google provides a browser opt-out add-on at https://tools.google.com/dlpage/gaoptout/.
Information regarding cookies and browser controls is also available at www.allaboutcookies.org. Mobile devices may also provide settings that allow you to manage advertising and privacy preferences.
Certain technologies may store information differently from standard browser cookies. Where such technologies are used, their available controls may differ from the cookie controls provided by your browser. Restricting cookies or similar technologies may affect the availability or operation of certain Website features.
Q: How may collected information be used?
A: Information collected through the Services may be used for purposes such as:
- Receiving, verifying, processing, fulfilling, and tracking orders and transactions;
- Processing payments and supporting billing-related activities;
- Arranging shipment and assisting with order, return, or refund matters;
- Maintaining records relating to purchases and customer interactions;
- Communicating with you regarding orders, requests, questions, or customer-service matters;
- Recognizing returning visitors and improving Website functionality and usability;
- Providing newsletters, promotional communications, offers, or other marketing content where permitted;
- Personalizing content, advertising, offers, or Website experiences;
- Analyzing Website usage, customer trends, Services, and business performance;
- Protecting the Website, customers, and business from fraud, misuse, unauthorized transactions, security incidents, or other risks;
- Complying with applicable legal obligations and responding to lawful requests;
- Carrying out another purpose disclosed to you when information is collected.
Q: When may information be shared with others?
A: Personal information may be disclosed in circumstances such as the following:
Affiliated businesses: Information may be shared with affiliated entities where reasonably necessary to support business operations and the Services.
Service providers: Third-party service providers may receive information when necessary to perform services supporting the Website or our business, such as payment processing, order administration, shipping support, Website hosting, communications, analytics, advertising, fraud prevention, or customer service.
Promotional or co-marketing activities: Where a particular promotion, service, event, or feature is offered together with a third party, relevant information may be provided to that third party as disclosed in connection with the activity.
Other third parties: Where legally permitted and consistent with applicable privacy requirements, information may be shared with selected third parties in connection with advertising, analytics, marketing, or other business purposes.
Legal, security, and compliance purposes: Information may be disclosed when reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or governmental requests; investigate suspected fraud or security incidents; enforce Website terms or policies; protect legal rights or property; or help protect customers, users, the business, or the public.
Business transactions: If all or part of the business, assets, or operations are involved in a merger, acquisition, sale, financing, restructuring, bankruptcy, or similar transaction, information may be disclosed or transferred as part of that transaction where permitted by applicable law.
Aggregated or de-identified information: Information that does not reasonably identify an individual may be used or shared for analytics, marketing, business planning, or other lawful purposes.
Text Marketing and Notifications (if applicable): If you provide a telephone number for text-message communications, including through checkout, a subscription form, or another available feature, that number may be used for transactional notifications, abandoned-cart reminders, and marketing messages where applicable and permitted. You may opt out of marketing text messages using the unsubscribe method stated in the relevant message, including replying STOP where supported.
Where SMS services are provided using third-party technology, information necessary to send and manage messages may be processed by those providers. Additional information about SMSBump is available at smsbump.com.
Q: How can I request access to, correction of, or deletion of my information?
A: You may contact customer service using the email address provided in the Contact section below if you would like to request access to or correction of personal information associated with your interactions with us.
Subject to applicable law, you may also have rights to request deletion of personal information, restriction of certain processing, or other privacy-related actions. Some information may need to be retained where required or permitted for legal, security, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.
Q: How can I manage communications?
A: Transactional communications relating to purchases, orders, payments, shipping, returns, or customer-service matters may be sent when necessary to provide the Services.
Email marketing: If you receive promotional emails from us and no longer wish to receive them, you may use the unsubscribe link included in an applicable promotional email. Where account communication preferences are available, you may also adjust those settings through your account.
Other promotional communications: You may contact customer service to request that certain promotional communications be discontinued, subject to applicable law and any communications necessary to administer your orders or account.
Q: What rights may California residents have?
A: California residents may have privacy rights under applicable California law, including rights concerning access to, correction of, deletion of, or disclosure relating to certain personal information, subject to applicable exceptions and eligibility requirements.
Requests relating to California privacy rights may be submitted by email to service@swhyu.com. Please include sufficient information for us to understand the nature of your request. Verification may be required before a request can be processed where permitted or required by applicable law.
Third parties that are independent from us maintain their own privacy practices. If you wish to exercise rights or manage communications relating directly to an independent third party, you may need to contact that third party separately.
Q: What is the policy regarding children's privacy?
A: The Website is not directed to children under the age of thirteen, and we do not knowingly seek to collect personal information from children under thirteen. If we become aware that personal information from a child under thirteen has been submitted through the Website, reasonable steps may be taken to delete the information where appropriate.
Individuals under the age of eighteen should use the Services only where permitted under applicable law and with any consent or supervision that may be legally required.
Q: How is personal information protected?
A: Administrative, technical, and physical measures may be used to help protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, network, or storage system can be guaranteed to be completely secure.
Where sensitive information is transmitted through Website forms, security technologies such as Secure Socket Layer (SSL) encryption may be used to help protect information during transmission.
Q: What happens when the Website links to other websites?
A: The Website may contain links to websites, applications, or services operated independently by third parties. Such third parties may use their own cookies and tracking technologies and may collect information according to their own privacy policies. We do not control the privacy or security practices of independent third-party websites and encourage you to review their privacy notices before providing information to them.
Q: Where may my personal information be processed, and how long is it retained?
A: Personal information may be processed or stored using servers or service providers located in the United States, Canada, Hong Kong, or other jurisdictions involved in supporting the Services. Privacy and data-protection laws in those locations may differ from those in your country or region.
Information may be retained for the period reasonably necessary to fulfil the purposes for which it was collected, support legitimate business needs, resolve disputes, maintain appropriate business records, protect against fraud or abuse, and satisfy legal or regulatory requirements. When information is no longer reasonably required, it may be deleted, destroyed, anonymized, or otherwise handled in accordance with applicable requirements.
Q: What if I access the Website from another country?
A: The Services may rely on systems, service providers, and infrastructure located in multiple countries, including the United States, Canada, and Hong Kong. Accordingly, information may be transferred across national borders and processed in locations outside the country from which you access the Website, subject to applicable requirements.
Q: How are changes to this Privacy Policy communicated?
A: This Privacy Policy may be revised from time to time to reflect changes to the Website, Services, business practices, technology, or applicable requirements. Updated versions will be made available through the Website. Your continued use of the Services following publication of an updated Privacy Policy will be subject to the revised policy to the extent permitted by applicable law.
Q: How can I contact you about this Privacy Policy?
A: Questions, concerns, privacy requests, complaints, and unsubscribe requests relating to this Privacy Policy may be submitted to swhyu by email at service@swhyu.com.
We aim to address privacy-related questions and concerns in accordance with applicable requirements. Depending on where you reside, you may also have the right to submit a complaint to an appropriate privacy, data-protection, or consumer-protection authority.
Information regarding consumer complaints to the U.S. Federal Trade Commission is available at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.