FAQ

How do I place my order?

Choose the products you would like to purchase, select the available options, and add them to your shopping cart.
When you are ready, open your cart and continue to checkout. You will be asked to provide the information required to complete your purchase, such as your email address, name, delivery address, billing details, and payment information.
Before submitting the order, review the products, quantities, delivery details, and final amount carefully. Once checkout has been completed successfully, an order confirmation will be displayed and a confirmation email should be sent to the email address provided during checkout.

How do I add an item to my shopping cart?

Visit the product page, choose any available product options, and select the "Add to Cart" button. The item will then be added to your cart so that you can continue shopping or proceed to checkout.

How can I review or update my shopping cart?

Open the cart icon on the website to review the products you have selected. From the cart, you can adjust available quantities or remove an item before proceeding to payment. Your order total should update automatically when cart quantities are changed.

How will I know whether my order was received?

A successfully submitted order should generate an order confirmation containing the order number and purchase details. A confirmation message should also be sent to the email address entered during checkout.

Can I change an order after placing it?

Requests to change an order should be submitted on the same day the purchase is made and no later than 23:00 PDT. This may include requests concerning products, quantities, or other order details.
Send the request as early as possible. Once processing or fulfillment has begun, we may no longer be able to make the requested adjustment.

Can I cancel an order?

Cancellation requests are accepted on the same day the order is placed up to 23:00 PDT. A request submitted after the order has entered processing, fulfillment, or shipment may no longer be eligible for cancellation.
If you wish to cancel a purchase, send your request promptly through our customer support channel and include the relevant order number.

What should I do if an item is missing or the wrong product arrives?

If your shipment contains an incorrect item or something from the order is missing, notify our service team and provide the order number together with clear photographs showing what you received.
After the issue has been reviewed, the correct or missing item may be sent at no additional product cost. Unless you are given different instructions, an item that was sent incorrectly does not need to be returned.

What payment methods are available?

Payment options may include Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. The methods currently available for your purchase will be displayed during checkout.

How do I complete a payment with PayPal?

When PayPal is offered at checkout, select it as your payment method. You will be directed to PayPal to complete the transaction using the payment options available through your PayPal account or checkout session.
After the payment process is completed, follow the on-screen instructions to return to the order confirmation process.

How do I apply a discount code?

If you have a valid discount code, enter it in the designated discount field during checkout and select the option to apply it.
Check the order summary before paying to make sure the discount has been reflected in the total. Eligibility may depend on the conditions attached to the particular promotion.

What should I do if I need to return or exchange a product?

Start by submitting a return or exchange request to our customer service team before sending the product anywhere. Include your order number, the reason for the request, and supporting photographs when they are relevant to the issue.
The request will be handled according to the conditions stated in our Return & Refund Policy. Please wait for return instructions before shipping an item back.

Where should I send a return?

A return destination and any applicable instructions will be provided after your request has been reviewed. Products should not be sent to the company's registered business address unless our service team specifically directs you to use that location for the return.

Is information required during checkout protected?

Payment and checkout information is handled through the e-commerce and payment systems made available during the checkout process. Customers should enter payment details only through the checkout page shown on the correct store website and should review the payment information before completing a transaction.

How is my personal information used?

Information provided through the website may be used for purposes connected with processing purchases, fulfilling orders, operating the store, providing customer assistance, preventing misuse, and meeting applicable administrative or legal requirements.
Certain information may also be processed by service providers involved in functions necessary to operate the store. More detailed information about the collection and handling of personal data is provided in our Privacy Policy.

Which web browsers should I use?

For a better browsing and checkout experience, use a current version of a commonly supported browser such as Google Chrome, Safari, Firefox, or Microsoft Edge.